Terms of service

Last updated 21 August 2026.

1. Provider and agreement

Salisea is provided by Samir Caus, trading as SaliSea, at c/o POSTFLEX PFX-744-129, Emsdettener Straße 10, 48268 Greven, Germany (“Salisea”, “we”, “us”).

These terms govern access to salisea.com, Salisea accounts, the owner workspace, and related services.

By creating an account or using Salisea, you agree to these terms and acknowledge the Privacy policy. If you act for an organization, you confirm that you can bind it to these terms.

If an order form or separate written agreement applies, it forms part of the agreement. If it conflicts with these terms, the order form or separate agreement prevails for that conflict.

2. Eligibility and intended use

You must be at least 18 and legally able to enter a contract.

Salisea is intended for businesses and persons acting for purposes relating to their trade, business, craft, or independent professional activity. Salisea is not offered to consumers. You must use it only for lawful accommodation-management or related professional purposes.

If mandatory consumer law applies to you, nothing in these terms removes rights that cannot legally be excluded.

3. Accounts and access

You must provide accurate account information and keep it current. You are responsible for protecting credentials, connected accounts, recovery methods, and devices.

You are responsible for activity performed through your account unless caused by Salisea’s breach of these terms. Tell us promptly at hello@salisea.com if you suspect unauthorized access.

Workspace owners control team access and permissions. They must remove access when a team member no longer requires it.

We may require email verification, reauthentication, or additional security steps. We may reject, suspend, or recover accounts to prevent fraud, abuse, or unauthorized access.

4. The service

Salisea provides tools for managing properties, units, availability, inquiries, calendars, holds, bookings, guest communication, operational records, and connected workflows.

Features may vary by plan, configuration, location, integration, or release stage. A feature described as planned, beta, preview, or experimental is not a commitment to deliver it by a particular date.

Salisea is software for accommodation operators. We are not a travel agent, property manager, payment institution, guest, or party to any accommodation agreement.

5. AI-assisted features

Optional AI features may extract details, detect language, translate content, summarize inquiries, or prepare draft replies.

AI output may be inaccurate, incomplete, or unsuitable. You must review it and verify dates, availability, prices, property facts, policies, recipient details, and legal statements before relying on or sending it.

AI cannot independently confirm a booking, create a blocking hold, collect payment, or send a guest reply without an authorized action. You remain responsible for every operational decision and communication.

Do not use AI output as legal, tax, accounting, safety, immigration, or regulatory advice.

6. Customer and guest data

You retain ownership of data and content you submit to Salisea. You grant us a limited right to host, copy, transmit, format, and process it only to provide, secure, maintain, and support the service, comply with law, and follow your documented instructions. We may use aggregated or anonymized information that no longer identifies a customer, user, or guest to analyze and improve Salisea.

You confirm that you have all rights, notices, instructions, and lawful bases required to submit and process personal data, including guest messages and booking details.

You act as controller for guest and operational data unless the parties agree otherwise. Salisea acts as your processor for that data under the Data Processing Agreement.

You must not upload unlawful content, unnecessary sensitive data, identity documents, payment-card data, malware, or data you are not authorized to process.

7. Email and communications

If you forward email to Salisea, configure rules to send only relevant accommodation messages. Do not forward an entire mailbox or unrelated personal correspondence.

You are responsible for recipient selection, message content, consent, direct-marketing rules, channel requirements, and compliance with booking-platform or relay-address policies.

Salisea may add technical headers or routing data needed for security, delivery, deduplication, threading, audit, and loop prevention.

8. Integrations

You may connect third-party services such as Google, calendar feeds, email providers, MCP clients, or Telegram. You authorize us to exchange the data needed to perform the requested integration.

Third-party services are governed by their own terms and privacy practices. We do not control their availability, changes, suspensions, data accuracy, or account decisions.

You are responsible for protecting integration tokens and for disconnecting services you no longer use.

9. Early access and future paid plans

Salisea is currently offered as an early-access service.

Accepted Founding Hosts receive 12 months of free access beginning on the date their workspace is activated. No payment details are required, and free access will not automatically convert into a paid subscription.

Before introducing charges or before a Founding Host’s free-access period ends, we will provide information about the available plans, prices, taxes, billing periods, cancellation terms, and included usage. Continued use of a paid plan will require the customer to expressly select or accept that plan.

Current information about available plans is published at salisea.com/pricing.

10. Acceptable use

You must not:

violate law, privacy, intellectual-property, consumer, tourism, tax, messaging, or platform rules;
access another customer’s workspace or test credentials without written authorization;
probe, scan, disrupt, overload, bypass, or reverse engineer the service except where law expressly permits it;
upload malware, scrape the service, automate abusive traffic, or defeat rate limits and security controls;
use Salisea to send spam, deceptive messages, unlawful discrimination, or harmful content;
resell or provide Salisea as a service bureau unless a written agreement permits it.

We may investigate suspected misuse and apply proportionate restrictions to protect users, guests, Salisea, and third parties.

11. Availability and changes

We aim to provide a reliable service, but no online system is uninterrupted or error-free. Maintenance, failures, providers, networks, security events, or legal requirements may affect availability.

Any service-level commitment must be stated in a separate written agreement. Otherwise, no specific uptime or response-time guarantee applies.

We may change or discontinue features for security, legal, technical, or product reasons. For a material reduction to a core feature, we will provide 30 days’ notice where reasonably possible.

12. Backups and records

You must maintain copies of records required for your business, guests, accounting, tourism, tax, or regulatory duties. Salisea is not your sole statutory archive or backup.

Calendar feeds and channel data can be delayed, incomplete, duplicated, or changed by third parties. Verify critical availability before accepting or confirming a booking.

13. Intellectual property

Salisea and its software, design, documentation, trademarks, and service content are owned by us or our licensors. These terms grant only a limited, non-exclusive, non-transferable right to use the service.

Feedback may be used without restriction or payment, provided we do not identify you publicly without permission.

14. Confidentiality and data protection

Each party must protect non-public information received from the other and use it only for the agreement. This duty does not apply to information that is public without breach or lawfully obtained elsewhere.

Our handling of personal data is described in the Privacy policy and, where applicable, the Data Processing Agreement.

15. Suspension and termination

You may stop using Salisea and close your account by emailing hello@salisea.com from the account owner’s registered email address.

We may suspend access where reasonably necessary for security, suspected misuse, legal compliance, or a material breach. Where appropriate, we will explain the reason and allow a reasonable opportunity to remedy it.

Rights and obligations that should survive termination remain effective.

After termination, data export is available for 30 days. Deletion then follows the Privacy policy, legal retention duties, and the Data Processing Agreement.

16. Warranties

We will provide Salisea with reasonable skill and care. Except for express commitments and mandatory law, the service is provided as available and without implied guarantees of uninterrupted or error-free operation.

We do not guarantee AI output, third-party integrations, guest identity, payment, legal compliance, calendar accuracy, property facts, availability, or any booking outcome.

17. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body, or health, for fraudulently concealed defects, under an expressly assumed guarantee, and where liability cannot legally be limited.

For damage caused by simple negligence, we are liable only where we breach a material contractual obligation whose fulfilment is necessary for proper performance of the agreement and on which the customer may ordinarily rely. In that case, liability is limited to the foreseeable damage typical for this type of agreement.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill, opportunity, or data that could reasonably have been backed up.

We do not accept responsibility for AI output, third-party integrations, guest identity, payment, calendar-feed accuracy, property information, availability decisions, or booking outcomes, except where the damage results from a breach for which we are liable under this section.

The above limitations also apply to our representatives, employees, and agents.

18. Governing law and disputes

These terms are governed by the laws of the Federal Republic of Germany, without excluding mandatory protections that apply to you.

Before filing a claim, contact hello@salisea.com and allow 30 days for an attempted resolution.

Where such a jurisdiction agreement is legally permitted, the courts in Munich, Germany, have jurisdiction, unless mandatory law requires another forum.

19. Changes to these terms

We may update these terms for legal, security, technical, or service reasons. We will publish the new date and give 30 days’ notice of material changes where required.

If you do not accept a material change, you may stop using the service and terminate as described above before the change takes effect.

20. Contact

Provider: Samir Caus, trading as SaliSea
Address: c/o POSTFLEX PFX-744-129, Emsdettener Straße 10, 48268 Greven, Germany
Support: hello@salisea.com
Legal notices: hello@salisea.com